ANKINK is always Here to Help!

Whether you're a first-time user or looking to optimize your printing experience, Ankink will offer curated technical guides, product insights, and after-sales support tailored to your needs. We understand that choosing printing supplies impacts efficiency, cost, and sustainability. From cartridge compatibility and troubleshooting to warranty assurance, we provide a one-stop solution for all your inquiries.

About Product

Explore cartridge capacity differences, compatibility checks, performance comparisons, and maintenance tips to find your ideal solution.
What makes our products unique?

Since 2001, Ankink has been revolutionising the global ink and toner cartridge industry with one mission: making printing easy and affordable for everyone.

  • 20+ Years of Expertise: Decades of dedicated research ensure every cartridge delivers seamless compatibility and reliability.
  • User-Driven Innovation: We actively integrate customer feedback, continuously updating products for effortless printing experiences.
  • Planet-First Commitment: Over 80% of our cartridges use 60-80% recycled materials, paired with eco-friendly manufacturing techniques to protect our planet.
Will using non-OEM cartridges void my printer warranty?

USE OF THIS CARTRIDGE WILL NOT INVALIDATE YOUR PRINTER WARRANTY
See the Magnuson-Moss Warranty Improvement Act for more information 15 U.S.C&2302

Can ink cartridges be refilled with ink?

No. Ankink ink cartridges are non-refillable by design. To ensure optimal performance and avoid damage, we strongly advise against attempting refills.

What is the difference between a compatible and remanufactured cartridge?

A compatible cartridge is a newly manufactured, third-party alternative designed to match the original manufacturer's specifications, whereas a remanufactured cartridge is an empty original cartridge professionally cleaned, refilled with high-quality ink, and rigorously tested to meet its original performance standards.

Are these Ankink ink cartridges for printers easy to install and recognize?

Yes! Ankink cartridges feature advanced smart chips for instant recognition and seamless installation. Simply insert them into your printer — they'll auto-sync and be ready to print in seconds.

What is the difference between Standard Capacity and High-Yield/XL Capacity ink cartridges?

There is no difference in quality between Standard Capacity and High-Yield/XL Capacity ink cartridges, the XL version has more ink, could help you save more time and money.

High-Yield/XL Capacity ink cartridge will it fit the same printers as the Standard Capacity?

They are the same size so XL Capacity ink cartridge will fit the same printers as the Standard Capacity. "XL" print more ink than Standard Capacity. Please feel free to use them.

Are these ink cartridges 100% compatible with my printer? Will they damage the printer?

Yes. Our Ankink cartridges use the latest chip technology to ensure full compatibility and prevent any printer damage — rigorously tested to match original manufacturer standards. All chips are ISO 9001-certified and tested on 1,000+ devices.

How long can these Ankink ink cartridges be stored?

Ankink ink cartridges have a 24-month shelf life when unopened and should be stored in a cool, dry place; once opened, install within 6 months for optimal performance.

Why doesn't the cartridge print as many pages as expected?

Page yield varies based on text density, image size, and temperature. Prolonged disuse can lead to ink evaporation, reducing the cartridge's effective print capacity over time.

Do Ankink ink cartridges provide accurate ink level readings on my printer?

Yes! Ankink cartridges feature the latest smart chips that deliver precise ink level tracking. Monitor real-time ink status directly through your printer's dashboard or mobile app — no more guesswork!

What should I do if the ink cartridge leaks?

Leaks are rare but may occur due to rough handling during transit. If encountered, contact us immediately for prompt assistance. We will replace it immediately, free of charge — no return needed!

About Installation Issue

Follow step-by-step solutions to error messages, print quality optimization, and setup challenges for seamless installation.
How do I install the ink cartridge?
  1. Before installation, remove the PAPER COVER or ORANGE PROTECTIVE COVER on the cartridge (need to use some force).
  2. Before inserting the cartridge into the printer, remove the SEAL TAPE on the cartridge.
  3. Insert the cartridge into the correct slot (until you hear a CLICK sound).
Do I need to replace the color cartridge if I only print in black and white?

In most cases, no – you can continue printing in black and white by replacing only the black cartridge, even if the color cartridge is empty.

How to clear a "Low Ink" error message?

The printer may prompt as Low Ink or Empty (or similar message), you can click "OK", "Continue" or "√" to bypass what printer indicates and use the cartridge directly.

How to clear a "Non-HP Cartridges" error message?

After installing the cartridge, you may receive a "Non-HP Cartridges" message. Press "OK", "Proceed" or "Continue" to dismiss the message and continue using the cartridge.

The "Update" feature may prevent the use of non-OEM cartridges, so to ensure a continuous premium printing experience, we recommend that you disable automatic updates in "Printer Update Options" or select "No" when "Update Available" appears on the screen.

How to clear an "Ink Cartridge not recognized" or "Missing or damaged ink" error message?

Turn off the printer and inspect the internal side of the carriage for visible damage to the contact pins. If one (or more) of the contact pins is slightly bent, repair it with the tool until the pin is easily connected to the cartridge chip. Then gently, with a dry lint-free cloth, wipe the contacts on the cartridge and carriage to remove any dirt or residue that has built up during use. Replace the cartridge, turn on the printer and resume printing.

How do I improve print quality if pages are faded or blank?

To improve print quality, run a cleaning cycle or a printhead cleaning cycle on the printer. This maintenance feature can be accessed via the Tools or Setup menu on the printer itself, or via the Services tab of the printer's software. If you cannot locate this feature, please refer to your printer's manual or documentation.

Why does my new cartridge show "empty" or "low ink" when installed?

Some remanufactured cartridges may trigger inaccurate warnings due to OEM firmware restrictions. These alerts do not reflect actual ink levels — simply click "OK" or "Continue" to dismiss the message and resume printing.

Why this happens: OEMs program chips to block third-party cartridges, but rest assured your cartridge is pre-filled and fully functional.

Why does my printer show "Used, Refilled or Counterfeit Cartridge Detected" when installing your cartridges?

This message appears when non-OEM cartridges are detected. To proceed, simply press "Proceed," "Continue," "Accept," "Yes," or "OK" — these prompts do not impact printing functionality and can be safely dismissed.

What if the cartridge is not compatible with the printer?

Try removing and reinstalling the cartridge 1–3 times. Alternatively, you can clean the nozzle and chip with the included cleaning cloth before reinserting the cartridge.

How to resolve error message issues?

Your printer might give you these error messages:

  • Printer light blinks
  • Remove and check cartridges
  • Unable to print alignment page
  • One or more cartridges damaged
  • Incompatible print cartridge problems

(You may not receive the exact messages above but a very similar one)

  1. Take the cartridge out and use a cleaning wipe to gently rub over the chip several times.
  2. Reinstall the cartridge in the printer and turn the printer off with the cartridge installed.
  3. Unplug the printer and leave everything off for 2 minutes
  4. Turn on the printer and attempt to print again.
  5. If the printer still displays an error message after repeating the above steps (Step 02-Step 04) 2 to 5 times, please contact Customer Service and we will provide you with a "Return or Exchange" service.

About After-sales Service

Transparent return policies and dedicated support channels ensure your peace of mind.
What should I do if I have questions about Ankink ink cartridges?

ANKINK is always Here to Help! Reach our support team directly via email and expect a helpful response typically within 24 hours. Email: support@ankink.com

How can I contact the support team if I have any questions about the ink cartridges?

Email our dedicated support team at support@ankink.com — your inquiry will be prioritized with a response guaranteed within 24 hours.

If I get defective ink cartridges, can I get free replacements?

Yes! We provide free replacements for defective ink cartridges in the event of manufacturing defects (e.g. leaks or faulty chips) or damaged packaging upon delivery. However, the following are not covered: ink drying due to improper storage or issues caused by incorrect installation.

If you have any other questions, please feel free to contact . Our professional team delivers solutions within 24 hours.