FAQ for Installation Guide
Essential Information Before Installation
- Do not touch the chip or the ink nozzles/ports. This can result in clogs, ink delivery failure, and poor electrical connections.
- Do not mix cartridges from different suppliers simultaneously. Mixing brands can cause the printer to malfunction or fail to properly recognize the installed cartridges.
- If the printer has been unused for an extended period (e.g., several weeks or months), we recommend running the printhead cleaning cycle up to three times to clear any dried ink residue.
- The Ankink team strongly recommends using high-quality ink from a single producer to ensure optimal printing performance and extend the lifespan of your printer.
Set Up Your Printer for Ink Cartridges
Ankink is committed to providing a seamless and dependable printing experience. Our mission is to prevent common printing issues and ensure reliability from the start!
The most frequent issue encountered when using compatible ink is an automatic firmware update. These updates may cause the printer to reject compatible cartridges.
For a consistently smooth and reliable printing experience, please ensure automatic firmware updates are disabled during the initial printer setup.
Procedure to Disable Automatic Firmware Updates:
Should you have any inquiries or require further guidance, please feel free to reach out to us by calling our customer service hotline at +1 833 987 7334 or by sending an email to support@ankink.com for dedicated support.
